Shipping Policy

Order Processing

• Orders are typically processed within 1–3 business days.
• During high-demand periods, processing times may be slightly longer.
• Orders are processed Monday through Friday, excluding public holidays.

Shipping Times

Estimated delivery times:

• Switzerland: 2–5 business days
• Europe: 4–10 business days
• International: 7–15 business days

Please note that delivery times are estimates and may vary due to customs processing or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on:

• destination,
• package weight,
• and selected shipping method.

Any applicable customs duties or import taxes are the responsibility of the customer.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Incorrect Addresses

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly entered addresses.

Lost or Delayed Parcels

If your parcel is significantly delayed or appears lost, please contact our support team and we will assist you in working with the shipping carrier.